Lead Tutor Management

Gurgaon | Tutoring | Full-time

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About SplashLearn

At SplashLearn, our vision is to build the most engaging learning experiences that transform children into lifelong learners. We are the world's first scientifically-designed, game-based curriculum spanning Prekindergarten to Grade 5.
Having raised a recent round of Series C funding and backed by prominent investors such as Owl Ventures and Accel Partners, SplashLearn today is the fastest growing elementary math program in the US. It is loved by a whopping 40 million learners across 150+ countries and trusted by over 750k teachers and 180k schools. If those numbers seem too abstract, consider this: Every 1 in 3 schools and 1 in 7 elementary school children in the US love SplashLearn!

SplashLearn has bagged many prestigious edtech awards such as the Stevie Award for the best edtech product, Tabby Award for best business, Parents Choice Award and Best App Ever Award.

 Roles & Responsibilities

  • Build and lead a tutor community.
  • Lead a customer success team responsible for tutor hiring and engagement
  • Ensure high quality tutors being hired from US with the help of SME team
  • Engage tutors and ensure their success by sharing regular updates and conducting
    sessions with them.
  • Identify tutor enrichment opportunities and conduct their training sessions.
  • Close coordination between different internal teams like Product, Technology, and
    Support for better user experience.
  • Understand, filter and prioritise tutor requirement and translate them into solutions.
  • Should be able to take Ad-hoc tasks like website updation, root cause analysis.

Requirements

  • Excellent project management and coordination skills
  • Should be familiar with data analytics, customer data, and CRM-related operational analytics.
  • Must have experience in communicating with customers on phone, email, and chat
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat programs, and businessintelligence tools.
  • Must be able to deal with people at all levels within the Company effectively.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to multitask and successfully operate in a fast-paced, team environment.
  • Work in night shift 7 pm to 4 am or 10 pm till 7 am

Culture at SplashLearn

At SplashLearn,  we dig individuality. We love people who have something to say, and we listen. With us, you will get a chance to weave a little bit of you in our suite of learning products that are being used by millions of users. We have a workplace that is perennially high on energy. You can find people deeply engrossed in conversations that range from the latest movie to the newest tech on the block, and you will also see people who don’t want to have anything to do with that and are quietly typing away on their machines.    

 

 

 

Equal Opportunity: SplashLearn is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
SplashLearn aims to make splashlearn.com accessible to any and all users.  If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact hiring@splashlearn.com.

 

Disclosure of sensitive personal data or information: I  have no objection to sharing any sensitive personal data or information and documents,  including but not limited to Government-issued ids such as Aadhaar,  PAN card, Resume,  Name, Gender, Date of  Birth,  Addresses,  Mobile number,  Email,  Education record(s)  and  Employment record(s) with  SplashLearn (or a third party agent appointed by the organization) and authorize them to use it for the purpose of information and document collection and management, as well as verifications and background checks, including but not limited to verification of  ID,  Address,  Employment,  Education,  Police/Court record checks, reference checks, etc., as may be required by them and to conduct such inquiries to verify all such information provided by me. I authorize all individuals, private establishments,  government establishments/agencies, educational institutions,  etc. to release any information as may be required by SplashLearn (or a third party agent appointed by the organization) and I release them from any liability in doing so.