Associate -Operations

Gurugram, Haryana, India | Customer Success | Full-time

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About SplashLearn

At SplashLearn, our vision is to build the most engaging learning experiences that transform children into lifelong learners. We are the world's first scientifically-designed, game-based curriculum spanning Kindergarten to Grade 5.

Having raised a recent round of Series C funding and backed by prominent investors such as Owl Ventures and Accel Partners, SplashLearn today is the fastest growing elementary math program in the US. It is loved by a whopping 40 million learners across 150+ countries and trusted by over 750k teachers and 180k schools. If those numbers seem too abstract, consider this: Every 1 in 3 schools and 1 in 7 elementary school children in the US love SplashLearn!

SplashLearn has bagged many prestigious edtech awards such as the Stevie Award for the best edtech product, Tabby Award for best business, Parents Choice Award and Best App Ever Award.

Roles and Responsibilities:

  • Answer and address chat with users promptly.
  • Respond to multiple inbound chats; gather and verify required information as appropriate. 
  • Should be able to take customer care calls (inbound & outbound) with ease.
  • Communicate with new and existing users using the Internet and different software to give information and answer current courses, promotions, and new product offerings. 
  • Resolve user query by determining the cause of the problem and working with others to offer a solution.
  • Handle subscription issues, trouble in services, product walk-through and advice the best solution as per the customer's requirement.
  • Answer and address emails promptly.

 Requirement:

  • At least 2-4 years of working in customer service
  • Must have experience in communicating with customers on phone, email, and chat.
  • Excellent verbal, written, and interpersonal communication skills.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be self-motivator and self-starter. 
  • Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat program and email.
  • Excellent listening and analytical skills. 
  • Strong time management skills.
  • Must be able to deal with people at all levels within the Company effectively.
  • Ability to multitask and successfully operate in a fast-paced, team environment. 
  • Must adapt well to change and successfully set and adjust priorities as needed. 
  • Open to working in night shifts (8pm till 5am/ 10pm till 7am)

Culture at SplashLearn

At SplashLearn,  we dig individuality. We love people who have something to say, and we listen. With us, you will get a chance to weave a little bit of you in our suite of learning products that are being used by millions of users. We have a workplace that is perennially high on energy. You can find people deeply engrossed in conversations that range from the latest movie to the newest tech on the block, and you will also see people who don’t want to have anything to do with that and are quietly typing away on their machines.    

 

 

 

Equal Opportunity: SplashLearn is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
SplashLearn aims to make splashlearn.com accessible to any and all users.  If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact hiring@splashlearn.com.

 

Disclosure of sensitive personal data or information: I  have no objection to sharing any sensitive personal data or information and documents,  including but not limited to Government-issued ids such as Aadhaar,  PAN card, Resume,  Name, Gender, Date of  Birth,  Addresses,  Mobile number,  Email,  Education record(s)  and  Employment record(s) with  SplashLearn (or a third party agent appointed by the organization) and authorize them to use it for the purpose of information and document collection and management, as well as verifications and background checks, including but not limited to verification of  ID,  Address,  Employment,  Education,  Police/Court record checks, reference checks, etc., as may be required by them and to conduct such inquiries to verify all such information provided by me. I authorize all individuals, private establishments,  government establishments/agencies, educational institutions,  etc. to release any information as may be required by SplashLearn (or a third party agent appointed by the organization) and I release them from any liability in doing so.