Associate Customer Success

Gurugram, Haryana, India | Customer Success | Full-time

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About SplashLearn

At SplashLearn, our vision is to build the most engaging learning experiences that transform children into lifelong learners. We are the world's first scientifically-designed, game-based curriculum spanning Kindergarten to Grade 5.

Loved by a whopping 33 million learners across 150+ countries and trusted by over 440k teachers and 180k schools, SplashLearn is the fastest growing elementary math program in the US. If those numbers seem too abstract, consider this: Every 1 in 3 schools and 1 in 7 elementary school children in the US love SplashLearn!

Backed by Accel Partners and many other prominent investors, SplashLearn has bagged many prestigious edtech awards such as the Stevie Award for the best edtech product, Tabby Award for best business, Parents Choice Award and Best App Ever Award.

Roles and Responsibilities:

  • Answer and address chat with users promptly.
  • Respond to multiple inbound chats; gather and verify required information as appropriate. 
  • Should be able to take customer care calls (inbound & outbound) with ease.
  • Communicate with new and existing users using the Internet and different software to give information and answer current courses, promotions, and new product offerings. 
  • Resolve user query by determining the cause of the problem and working with others to offer a solution.
  • Handle subscription issues, trouble in services, product walk-through and advice the best solution as per the customer's requirement.
  • Answer and address emails promptly.

 Requirement:

  • At least 2-4 years of working in customer service
  • Must have experience in communicating with customers on phone, email, and chat.
  • Excellent verbal, written, and interpersonal communication skills.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be self-motivator and self-starter. 
  • Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat program and email.
  • Excellent listening and analytical skills. 
  • Strong time management skills.
  • Must be able to deal with people at all levels within the Company effectively.
  • Ability to multitask and successfully operate in a fast-paced, team environment. 
  • Must adapt well to change and successfully set and adjust priorities as needed. 
  • Open to working in night shifts (8pm till 5am/ 10pm till 7am)

Culture at SplashLearn

At SplashLearn,  we dig individuality. We love people who have something to say, and we listen. With us, you will get a chance to weave a little bit of you in our suite of learning products that are being used by millions of users. We have a workplace that is perennially high on energy. You can find people deeply engrossed in conversations that range from the latest movie to the newest tech on the block, and you will also see people who don’t want to have anything to do with that and are quietly typing away on their machines.